FAQs

Frequently Asked Questions

Why are shipping times 2 - 4 weeks?

Items are shipped directly from the Manufacturers

When will my package arrive?

A tracking number is provided when you receive your order confirmation email. Also use the Track order button on our page.

How can I Return my item if I am unhappy with it?

Returns are accepted within 30 days. After that there will be no refund. Exclusions apply please see our Return Policy section

How can I Exhange an item?

We only exchange damaged or defective products at the moment but to want to make it easy for you; send us an email at info@juvistar.com and include "Exchange" in the subject line.

How to contact someone at www.juvistar.com?

By email at info@juvistar.com  allow 24 hours for a reponse

Call: (301) 328-1527 between 7:00 AM and 2:30 PM (Eastern time) 7 Days a week