Frequently Asked Questions
Why are shipping times 2 - 4 weeks?
Items are shipped directly from the Manufacturers
When will my package arrive?
A tracking number is provided when you receive your order confirmation email. Also use the Track order button on our page.
How can I Return my item if I am unhappy with it?
Returns are accepted within 30 days. After that there will be no refund. Exclusions apply please see our Return Policy section
How can I Exhange an item?
We only exchange damaged or defective products at the moment but to want to make it easy for you; send us an email at firstname.lastname@example.org and include "Exchange" in the subject line.
How to contact someone at www.juvistar.com?
By email at email@example.com allow 24 hours for a reponse
Call: (301) 328-1527 between 7:00 AM and 2:30 PM (Eastern time) 7 Days a week