Shipping Policy

Products are shipped within 2 - 4 weeks. Products are shipped directly from our Manufacturers. Packages are delivered at various times of the day, please use your Tracking number to track delivery status.

How do I know my order has shipped?

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it's ready to leave our Distribution Center you will receive a second email with tracking information for your shipment.  

DO YOU REFUND SHIPPING FEES? 

Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process before returning:

Take a photo of the item which clearly displays the damage and email the photo to us at info@juvistar.com along with a description of the damaged item and your order number.

Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Do we Ship Internationally?

Currently we only ship around the US.